WE HAVE BEEN CERTIFIED BY VISITBRITAIN AND VISITSOTLAND AS GOOD TO GO!
covid - 19 plan
Black Hart Entertainment is fully committed to protecting our staff and customers from the COVID-19 virus and will adhere to government guidelines at this difficult time. As you may appreciate, a walking tour company faces all sorts of… interesting challenges. We will do out very best to entertain, while trying to keep you safe from the virus. You’ll never be safe from the Mackenzie Poltergeist, though. Can’t do anything about that.
You will have a choice of the Vaults, Graveyard Tour or Double Tour, to begin with. If you have any worries, we recommend you take the Haunted Graveyard Tour, which is entirely outdoors. Normally it ends in a Mausoleum in the Covenanters Prison. Until further notice, however, it will end in the gap between two tombs insttead. Which means you’ll be as safe as possible from COVID-19 (though, again, not the Poltergeist).
There will be hand sanitizer available to all at the end of every tour. Obviously the guide cannot wear a mask while talking. However he/she will stand well back and not touch the customers.
To begin with, we will not be taking groups of more than 15 at a time. Tours will run Monday-Sunday only.
Vaults Tour 3.30pm. Double Dead Tour 8.00pm. Graveyard Tour 9.00pm.
There will also be a Secret City Tour (2.00pm Wed and Sat) and you can book the Friends and Family Tour for groups.
Here are some simple guidelines for participants on the tour.
Please do no attend a tour if you feel unwell. If the guide suspects you are ill, he/she has the right to refuse admission and you will be refunded instead.
We must insist you wear a mask on our tours. This is not just for your own safety but the safety of the guide and other customers. If you do not have a mask, you can buy one from the guide at the beginning of the tour.
We'll be using the tried and tested military parade method of social distancing. When we stop for a story, stretch out your arm.
If you're touching someone, you're too close. (This doesn't apply to people who came on the tour together, as they'll not have been social distancing). It will be difficult but please attempt not to crowd together too much. Do not scream in each others faces.
In the vaults, the guide will send people out every 10 seconds, to ensure a safe distance between them.
Until we get started again it is difficult to anticipate just what challenges both guide and customer will experience. So let's please use common sense and patience while we both find out.
You will have a choice of the Vaults, Graveyard Tour or Double Tour, to begin with. If you have any worries, we recommend you take the Haunted Graveyard Tour, which is entirely outdoors. Normally it ends in a Mausoleum in the Covenanters Prison. Until further notice, however, it will end in the gap between two tombs insttead. Which means you’ll be as safe as possible from COVID-19 (though, again, not the Poltergeist).
There will be hand sanitizer available to all at the end of every tour. Obviously the guide cannot wear a mask while talking. However he/she will stand well back and not touch the customers.
To begin with, we will not be taking groups of more than 15 at a time. Tours will run Monday-Sunday only.
Vaults Tour 3.30pm. Double Dead Tour 8.00pm. Graveyard Tour 9.00pm.
There will also be a Secret City Tour (2.00pm Wed and Sat) and you can book the Friends and Family Tour for groups.
Here are some simple guidelines for participants on the tour.
Please do no attend a tour if you feel unwell. If the guide suspects you are ill, he/she has the right to refuse admission and you will be refunded instead.
We must insist you wear a mask on our tours. This is not just for your own safety but the safety of the guide and other customers. If you do not have a mask, you can buy one from the guide at the beginning of the tour.
We'll be using the tried and tested military parade method of social distancing. When we stop for a story, stretch out your arm.
If you're touching someone, you're too close. (This doesn't apply to people who came on the tour together, as they'll not have been social distancing). It will be difficult but please attempt not to crowd together too much. Do not scream in each others faces.
In the vaults, the guide will send people out every 10 seconds, to ensure a safe distance between them.
Until we get started again it is difficult to anticipate just what challenges both guide and customer will experience. So let's please use common sense and patience while we both find out.